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Your Subscription
Simple, fuss-free and easy to manage at anytime.
How do I start a subscription?
High quality, delicious and nutritious meals and treats are only a click away! 👀. Build a tailored health plan for your dog by completing our nutritional quiz here. Your subscription begins with a Starter Box - a selection of meals plus optional tre
How does the Marleybones Meal Plan subscription work?
Our subscription makes feeding your dog fresh, healthy meals easy and convenient. Every plan starts with a Starter Box - a selection of meals plus optional treats and supplements - to help your dog transition comfortably to their new food. After the
How can I find the price of a Marleybones Meal Plan?
Our meal plans are tailored to meet the unique nutritional needs of each dog, which means prices may vary. Our meal plans are tailored to your dog’s unique needs, so prices can vary. To see your dog’s recommended portions and plan pricing, simply com
Can I change the products in my Meal Plan?
You can add or remove items from your box any time directly from your subscription dashboard:. Just bear in mind that changes will apply to your next order, so make sure to update before your next order processing date!. Any questions? Our customer c
Do you have a Meal Plan trial box?
Absolutely! We offer a flexible Starter Box, giving you and your dog the chance to try Marleybones before committing to a full, or half, meal subscription plan. Simply fill out our nutritional quiz and order your Starter Box to get started!. The Star
Can I add multiple dogs to my account?
Yes!. Your whole pack can enjoy Marleybones! Follow the steps below to add multiple dogs to your account. After you’ve completed the nutritional quiz for your first dog and checked out, you need to go through the quiz again and check out for your add
What's the difference between the Marleybones Meal Plan Subscription and Subscribe & Save?
While the subscription discount remains the same, by completing our nutritional quiz and subscribing to our meal plan, you'll receive a personalised feeding guide and health plan recommendations tailored specifically to your dog’s nutritional needs.
Can I receive a sample?
While we don't send out free samples, we do have a flexible Starter Box, giving you and your dog the chance to experience Marleybones before committing to an ongoing plan. Simply fill out our nutritional quiz and order your Starter Box to get started
How does Subscribe & Save work?
Subscribe & Save is the easiest way to keep your dog’s meals, treats, and supplements coming — without having to remember to reorder — while saving money compared to one-off purchases. Our subscriptions are flexible and cost-effective:. Lifetime Subs
How do I update my dog's profile?
If your dog's age, weight, or health needs have changed, you can update their profile and we'll recalculate their meal plan accordingly:. Your updated plan will show you a side-by-side comparison of your old and new box, so you can see exactly what's
How can I update my delivery address?
To update your delivery address, follow these steps:. Please note that this will not change the address of any orders that have already been processed. If you still need help, please email us at [email protected]. Any questions? Our customer care
Can I view my previous subscriptions?
You can absolutely view past and present subscriptions!. To view your order history, simply log into your account here, and click 'Orders' at the top of the page. Any questions? Our customer care team are always on hand to help! Email us at hello@mar
Can I purchase your products as a one-off?
We're also stocked in Waitrose, Co-op, Wholefoods and Pets at Home Stores across the UK, as well as online at Ocado and Amazon too. Click here to view your nearest store. Lifetime Subscribe & Save discounts of up to 25% on Full and Half Plans. Flexib
How do I skip an order?
To skip your order, follow these steps:. Any questions? Our customer care team are always on hand to help! Email us at [email protected] 🐾
Can I change how often I receive my orders?
Yes! You can switch between every 2, 4, 6, or 8 weeks:. Any questions? Our customer care team are always on hand to help! Email us at [email protected] 🐾.
Can I receive my next order sooner?
Absolutely!. To choose a specific date, click the three dots next to 'Get now' and select 'Next order date', where you can pick a processing date that works for you. Any questions? Our customer care team are always on hand to help! Email us at hello@
Can edit my subscription products?
You can add or remove items from your box any time directly from your account portal:. Just bear in mind that changes will apply to your next order, so make sure to update before your next renewal date!. If you'd like to receive your next order soone
Can I cancel my subscription?
We'd be really sad to see you go - if there's anything we can do to help, please do reach out before cancelling and we'll do our best to find a solution!. If you do wish to proceed:. Just a reminder that any loyalty credit in your balance may be lost
How can I reactivate my subscription?
We'd love to welcome you back!. To reactivate your Marleybones subscription, simply follow these steps:. Any questions? Our customer care team are always on hand to help! Email us at [email protected] 🐾
How do I log into my account?
5. Simply scroll down to view your subscriptions. Any questions? Our customer care team are always on hand to help! Email us at [email protected] 🐾
Why can't I log into my account?
We don’t just take the fuss out of feeding—we also make managing your accounts easier! With our password-free login, you can skip the hassle of creating an account, validating it, and setting a password. If you're having trouble logging in, please ma
Can I cancel my order once it has been processed?
Unfortunately we are unable to cancel orders once they have been processed, but you are welcome to return any unwanted products to us. To request a return, please email our Customer Care team at [email protected] and you will receive return instr
Can I change my email address?
Absolutely!. 1. Log into your account. 2. Scroll down 'Shipping information' and click the 'edit'. 3. Click 'Edit contact info'. 4. Update your email address. Any questions? Our customer care team are always on hand to help! Email us at hello@marleyb
How do I access your free 24/7 vet service?
Your Marleybones subscription includes access to VidiVet - a professional veterinary advisory service that connects you with qualified vets who can answer any questions about your dog's health and wellbeing, 24/7. It's completely free for you - we've