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Your Subscription
Simple, fuss-free and easy to manage at anytime.
How do I start a subscription?
High quality, delicious and nutritious meals and treats are only a click away! 👀. Build a tailored health plan for your dog by completing our nutritional quiz here. Your subscription begins with a Starter Box — 4 meals plus optional treats and suppl
How does the Marleybones Meal Plan subscription work?
Our subscription makes feeding your dog fresh, healthy meals easy and convenient. Every plan starts with a Starter Box — 4 meals plus optional treats and supplements — to help your dog transition comfortably to their new food. After the Starter Box,
How can I find the price of a Marleybones Meal Plan?
Our meal plans are tailored to meet the unique nutritional needs of each dog, which means prices may vary. Our meal plans are tailored to your dog’s unique needs, so prices can vary. To see your dog’s recommended portions and plan pricing, simply com
Can I change the products in my Meal Plan?
You can absolutely tailor the meals in your plan to your pup's preferences. Login to your account, and follow the steps below:. 1. Scroll down to your subscription. 2. Then 'Edit box products'. 3. Here you can add, swap and change the contents of you
Do you have a Meal Plan trial box?
Absolutely! We offer a flexible Starter Box, giving you and your dog the chance to experience Marleybones before committing to an ongoing plan. Simply fill out our nutritional quiz and order your Starter Box to get started!. The Starter Box includes
Can I add multiple dogs to my account?
Yes!. Your whole pack can enjoy Marleybones! Follow the steps below to add multiple dogs to your account. After you’ve completed the nutritional quiz for your first dog and checked out, you need to go through the quiz again and check out for your add
What's the difference between the Marleybones Meal Plan Subscription and Subscribe & Save?
While the subscription discount remains the same, by completing our nutritional quiz and subscribing to our meal plan, you'll receive a personalised feeding guide and health plan recommendations tailored specifically to your dog’s nutritional needs.
Can I receive a sample?
While we don't send out free samples, we do have a flexible Starter Box, giving you and your dog the chance to experience Marleybones before committing to an ongoing plan. Simply fill out our nutritional quiz and order your Starter Box to get started
How does Subscribe & Save work?
Subscribe & Save is the easiest way to keep your dog’s meals, treats, and supplements coming — without having to remember to reorder — while saving money compared to one-off purchases. Our subscriptions are flexible and cost-effective:. Lifetime Subs
How do I update my dog's information?
Has your dog celebrated a few more birthdays? Enjoying extra treats these days? Or perhaps they've been to the vet for *that* operation? No worries at all - updating your dog's profile is quick and easy!. 1. Log in to your account here. 2. Scroll dow
How do I pause my subscription?
Our subscription is fully flexible, giving you complete control over when your next order is delivered-whether it's weeks or months in advance. To update this, log into your account, then follow these steps to press paw-se on your next order. 1. Scro
How can I update my delivery address?
If you'd like to update your delivery address, this can be easily be done within your account. To update your shipping information, first log into your account, then complete the following steps:. 1. Scroll down to your subscription information. 2. S
Can I view my previous subscriptions?
You can absolutely view past and present subscriptions!. To view your order history, simply go to your account dashboard and click on 'Order History.'. Here, you'll find details including:. • Order number• Order date• Quantity ordered• Shipping costs
Can I purchase your products as a one-off?
We're also stocked in Waitrose, Co-op, Wholefoods and Pets at Home Stores across the UK, as well as online at Ocado and Amazon too. Click here to view your nearest store. Lifetime Subscribe & Save discounts of up to 25% on Full and Half Plans. Flexib
Can I skip my next delivery?
Got a full bowl and need to skip your next delivery? No problems! You can easily skip an order or adjust your delivery date anytime. First, log into your account, scroll down to your subscription, then simply follow these steps:. 1. Selecting the but
Can I change how often I receive my orders?
You can easily update how often you receive your orders in your account. To update order frequency, follow these steps:. 5. Don't forget to save your changes. Any questions? Our customer care team are always on hand to help! Email us at hello@marleyb
Can I receive my next order sooner?
Absolutely! If you’re ready to put the zoomies on your next order and have it arrive faster than your scheduled delivery date, you’ve got two options. You can either click 'Order Now' to process it immediately or use the 'Next Order Date' feature in
Can I add or edit products within my subscription?
Need a treats top up? No problem! You can easily add, remove or swap products in your account. Please note that adding an extra product or increasing your quantity will apply to our next scheduled order. If you'd like to receive it sooner, simply cli
Can I cancel my subscription?
Thank you so much for being a part of the Marleybones family. We're sad to see you go! 💔. Follow these simple steps for a hassle-free cancellation process. NOTE: Once your subscription is successfully cancelled, no future orders will be shipped; alt
How can I reactivate my subscription?
We'll welcome you back with open arms (and paws!) any time!. To reactivate your Marleybones subscription, simply follow these steps:. Once you've completed these steps, the previously displayed cancellation date will update to your next renewal date.
How do I log into my account?
5. Simply scroll down to view your subscriptions. Any questions? Our customer care team are always on hand to help! Email us at [email protected] 🐾
Why can't I log into my account?
We don’t just take the fuss out of feeding—we also make managing your accounts easier! With our password-free login, you can skip the hassle of creating an account, validating it, and setting a password. If you're having trouble logging in, please ma
Can I cancel my order once it has been processed?
Unfortunately we are unable to cancel orders once they have been processed, but you are welcome to return any unwanted products to us. To request a return, please email our Customer Care team at [email protected] and you will receive return instr
Can I change my email address?
Absolutely!. 1. Log into your account. 2. Scroll down 'Shipping information' and click the 'edit'. 3. Click 'Edit contact info'. 4. Update your email address. Any questions? Our customer care team are always on hand to help! Email us at hello@marleyb