Why can't I log into my account?Updated 7 months ago

We don’t just take the fuss out of feeding—we also make managing your accounts easier! With our password-free login, you can skip the hassle of creating an account, validating it, and setting a password.

If you're having trouble logging in, please make sure the email we use to contact you matches the one linked to your account.

Once you have double-checked that the emails match, follow these steps:

1. Enter your email address on the Account Login page

2. Press "Enter" on your keyboard, or the "Get login code" button

3. You'll receive an email with a 4-digit code (don't forget to check your junk box! This link will expire after a few minutes)

4. Enter this code when prompted, and you will be logged in

If you're still having trouble, there may have been a typo in your email address during sign-up. Please contact us at [email protected], and a member of our customer service team will help you resolve the issue. Do let us know if there's anything else you'd like to update or need assistance with in your account.

Any questions? Our customer care team are always on hand to help! Email us at [email protected] 🐾